SPECIAL SEASONAL RENTAL CONDITIONS
1. Purpose of the seasonal rental contract
The validation of these conditions take the place of a seasonal rental contract between SARL LAFIRIS, 1060 chemin de Lirt 40390 Saint-Laurent-de-Gosse represented by its manager hereinafter referred to as "The Owner", and the person who validated these conditions, hereinafter referred to as "The Client".
2. Description of the property
The property called "Le Château de Larunque", subject of the rental is located at 1060 chemin de Lirt in Saint-Laurent-de-Gosse (40390), is a 570 m2 residence fully furnished and equipped, the main elements of which are the following: Reception rooms: a living room; a dining room ; a kitchen ; a Hall ; a terrace - Accommodation rooms: a bedroom with a double bed and a single bed and private access to a bathroom and a toilet;a bedroom with a double bed and a shower room/wc; a bedroom with a double bed and a single bed, and a shower room/wc; three bedrooms with two single beds and access for the 3 bedrooms to a shower room / wc: a "theater" with 4 single beds, a shower room and a wc. - Leisure facilities: a heated indoor swimming pool; sauna ; a spa (on the terrace); a tennis court ; a petanque court; a 3.5 ha park. The beds are made on arrival and towels are made available to the occupants.
3. Occupants
This contract is concluded for the number of people mentioned in the reservation, both for sleeping and for the day. The Customer undertakes not to exceed this number unless authorized by the Owner, under penalty of additional costs amounting to €70 per person and per day or night. Likewise, it is forbidden to set up tents in the garden or to park caravans or motorhomes there. The Owner reserves the authorization to monitor compliance with these provisions.
4. Rental period
The seasonal rental contract is concluded for the duration mentioned in the reservation. Unless otherwise agreed between the parties, the arrival time is between 5:00 p.m. and 11:00 p.m. and the departure time is before 11:00 a.m.
5. Rental price and charges
The rent agreed at the time of booking includes, for the entire duration of the rental, the payment of all rental charges and also includes the tourist tax, end-of-stay cleaning and the provision of sheets and towels.
6. Terms of payment
To validate the reservation, the Customer communicates his bank details as a guarantee of the reservation until the stay and as a security deposit during the stay.
Payment for the service is made at the latest 7 days before the start of the rental for the Comfort Stay offer and at the latest 2 days after booking for the Essential Stay offer, by bank transfer to the account of SARL LAFIRIS - IBAN: FR76 1330 6009 8723 1097 0004 567 - BIC: AFRIFRPP833 or on request by secure payment link Crédit Agricole or ANCV Connect (Chèque Vacances).
7. State of play
An inventory will be made available to the Customer who will have 24 hours to make any disputes by sms, email, mail. In the absence of dispute by the Customer within 24 hours, the inventory drawn up by the Owner will be deemed accepted by the Customer. The parties will together make the exit inventory on the departure date.
8. Deposit
At the latest when entering the premises, a security deposit of €1,000 (one thousand euros) will be entered on the credit card imprint left as part of the reservation procedure (see article 3 of the General Conditions rent). It will cover any rental damage. or unusual cleaning or repair costs, in the case of premises not left in a normal state of ownership (cf. 11. Obligations of the Customer). Are understood as rental damages, all damages, degradations of the accommodation, as well as damages, losses or thefts caused to the movable property furnishing the accommodation during the rental period. In the absence of rental damage, the security deposit will be returned within a maximum period of 15 days after departure without having been cashed. In the event of the existence of rental damage, the security deposit will be paid back within a maximum period of 2 months, the expenses incurred in repairing the damage suffered deducted, justification and invoices in support. In the event of unreported rental damage, an additional lump-sum compensation for Pains & Care of €150 per damage will be deducted.
9. Cancellation
For the Comfort Stay offer, the Customer, if he unilaterally renounces the rental: is reimbursed for the sums paid if the cancellation occurs no later than 60 days before the start of the rental - is liable for 100% of the price of the rental rental, if the cancellation occurs less than 59 days before the start of the rental or if he does not show up on the day of arrival.
For the Essential Stay offer, the Customer, if he unilaterally renounces the rental, is liable for 100% of the rental price.
If the Owner unilaterally terminates the contract for any reason other than non-performance of the Client's contractual obligations, if the Client has paid deposits, the Owner must reimburse the sums paid making the rental impossible and if this is not a case force majeure, pay the customer a lump sum compensation of €500.
If the Owner unilaterally terminates the contract for any reason other than non-performance of the Client's contractual obligations and no deposit has been paid, no refund or compensation is due from the Owner.
10. Insurance
The Customer indicates that he has rental civil liability insurance covering rental risks (defined in article 1733 of the Civil Code: accidental damage caused to the building occupied by fire, explosion or water damage, by the presumed fault or proven by the occupying tenant or the persons under his responsibility).A copy of the insurance policy may be requested by the Owner from the Customer when booking or entering the premises.
11. Customer's obligation
The Customer will make peaceful use of the rented accommodation. He will maintain the rented accommodation and make it clean (washing and storing the dishes, sheets collected, griddle cleaned, garbage cans removed). He undertakes to make normal and reasonable use of the means of comfort (heating, water, etc.) as well as the equipment (household appliances, multimedia, kitchen, sauna, etc.) made available to him. He is responsible for the use of the internet access made available to him during the rental period. He must respect the neighborhood, as well as the internal regulations of the property and refrains from organizing any exceptional event (weddings, receptions, etc.) without the prior written consent of the Owner. Smoking is prohibited throughout the establishment, with the exception of the outdoor areas and the covered terrace. He undertakes to inform the Owner as soon as possible of any breakdown, damage, incident or malfunction.The Customer is prohibited from any transfer of the contract, total or partial subletting as well as from making a copy of the keys given by the Owner.
12. Obligation of the Owner
The Owner undertakes to maintain the accommodation covered by this contract in a satisfactory state of maintenance, cleanliness and safety. He undertakes to notify the Customer as soon as possible of any modification beyond his control that may modify the comfort or disturb the enjoyment of the rented property (nuisance, breakdown of equipment, etc.). In the event that a device or material having a major influence on the comfort of the Customer were to fail, the Owner undertakes to implement the means allowing the repair or replacement as soon as possible. He must ensure that the Customer benefits from full and complete enjoyment of the rented property over the period. He will see to the handing over of the keys. He will refrain from disturbing the comfort or tranquility of the Customer during the rental period.
13. Swimming pool - Sauna - Spa safety measures
The swimming pool is closed (inside the building) and its access is conditioned by 3 lockable doors. It is the Customer's responsibility to take all the necessary precautions for the use of the swimming pool, in particular if he is staying with young children, whom he must supervise. It is in particular his responsibility to keep the doors locked when there is no adult present, and to make access to the keys impossible for children. The use of the sauna (inside the pool room) and the spa (on the terrace) must be done in strict compliance with the safety measures mentioned nearby. The Customer acknowledges releasing the Owner from all liability in the event of an accident occurring to himself, his family or his guests during the use of or access to the swimming pool, sauna or spa.
14. Pets
The presence of pets in the property is strictly prohibited, regardless of its duration, unless expressly authorized in writing by the Owner, under penalty of additional costs amounting to €40 per animal, per day or per night. The Owner reserves the authorization to monitor compliance with this provision.
15. Termination
In the event of a breach by the Customer of one of its contractual obligations, this contract will be terminated automatically. This termination will take effect after a period of 24 hours after a simple summons by email or letter delivered by hand remained unsuccessful.
16. Home
For the execution of this contract, the Owner and the Customer elect domicile in their respective domiciles (or registered office), indicated in article 1 for the Owner and during the reservation for the Customer. However, in the event of a dispute, the court of the Owner's domicile will have sole jurisdiction. This contract is subject to French law.
TERMS OF SALES
1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the details of which are specified in this reservation confirmation document and their validation takes the place of a contract. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The Customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
2. Reservation
The Customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The Customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the Customer at the end of the reservation process.
3. Booking process
Reservations made by the Customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The Customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The Customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the Customer.
4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the Customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the Customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the Customer can submit his complaints.
5. Cancellation or modification by the Customer
The Customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The sums paid in advance which are the deposit will not be subject to any reimbursement. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
6. Consumption of the service
Pursuant to the regulations in force in certain countries, the Customer may be asked, on arrival, to complete a police form. To do this, the Customer will be asked to present an identity document in order to verify whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the Customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the Customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the Customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the Customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
7. Liability
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the Customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.
8. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
9. Price
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the Customer in an amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the Customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless special provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.
10. Payment
The Customer communicates his bank details as a guarantee of the reservation except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. according to the possibilities offered by the establishment's reservation platform. ) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the Customer, by way of fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the Customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the Customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
11. Privacy
The Customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The Customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the Customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract.The Customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the Customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
12. Agreement of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.The Customer is informed that his IP address is registered at the time of booking.
13. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the Customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
14. Dispute Resolution
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
15. Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the Customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the Customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question.The present general conditions of sale by Internet can be modified at any time and/or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.
